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Certificate IV in Customer Engagement
Course overview
| Qualification | Certificate |
| Study mode | Full-time |
| Duration | 18 weeks |
| Intakes | February, April, July, October |
| Tuition (Local students) | Data not available |
| Tuition (Foreign students) | RM 13,916 |
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Admissions
Intakes
Fees
Tuition
- Data not available
- Local students
- RM 13,916
- Foreign students
Estimated cost as reported by the Institution.
Application
- Data not available
- Local students
- Data not available
- Foreign students
Student Visa
- Data not available
- Foreign students
Every effort has been made to ensure that information contained in this website is correct. Changes to any aspects of the programmes may be made from time to time due to unforeseeable circumstances beyond our control and the Institution and EasyUni reserve the right to make amendments to any information contained in this website without prior notice. The Institution and EasyUni accept no liability for any loss or damage arising from any use or misuse of or reliance on any information contained in this website.
Entry Requirements
- Related qualifications accepted by the university.
English Language Requirements:
- IELTS 5.5, TOEFL 550 or Upper Intermediate English.
Curriculum
- Coordinate implementation of customer service strategies
- Address customer needs
- Implement customer service standards
- Analyse consumer behaviour for specific markets
- Promote products and services
- Develop teams and individuals
- Show leadership in the workplace
- Implement and monitor WHS policies, procedures and programs to meet legislative requirements
- Promote innovation in a team environment
- Lead effective workplace relationships
- Develop a workplace learning environment
- Implement operational plan
- Undertake project work